Monday, July 25, 2016

I won a PAYPAL Dispute and Chargeback

I have been away from blogging for a minute.  You know why?  I have had a disgruntled buyer who has been driving me CRAZY.  There is no reason to go into why he was disgruntled.  The bottom line is that I agreed to refund him once I received the item back from him.  Keep in mind that all of this happened about 60 days after his $300 purchase.  This particular buyer chose not to communicate through PAYPAL.  He kept sending me emails.  He asked me for my address in one of the emails, so he could send the item back. These emails proved to be crucial for the case.  You would think this refund was cut and dry, but it wasn't.  Things started to get a little crazy.

This buyer filed a dispute against me. I had already agreed to refund his money upon receipt of the item and.  I shared screenshots of this agreement with PAYPAL.  That case got closed in my favor.  The buyer then initiated a chargeback against me through his credit card company.  He thought I was trying to scam him by saying that I hadn't received the item.  He complained that I hadn't answered his emails.  It was a mess.  The truth of the matter was that I never received the item.  I made that clear to the buyer and to PAYPAL.  I shared screenshots of our conversations once again.  Apparently the buyer had no tracking on the item.  That case was also closed in my favor.  Still, no money has changed hands.

After this happens, the buyer notifies me that the package came back to him and I gave him the wrong address.  He says that it is written on the package that the address is unknown.  Of course, he is mad, says I am scamming him and not trying to give him his money back.  He says that he has my emails proving that I gave him an incorrect address.    I am so ready for this to be over....but I continue to keep my cool and respond to the buyer saying, "I don't know what was on the box, but the address that I gave you was correct."  He doesn't believe me and says he is going to turn me in to eBay and PAYPAL for this.  So I find some mail with my address on it and send him a picture - explaining that the address is correct.  He, in turn sends me a picture of the box where the post office had marked address unknown. In the meantime, he opens another case against me with PAYPAL.

So how did this end?  I responded to him saying that the address on the box was incorrect.  The buyer had made the mistake of putting my last name in the street address.  For example, if you name was John Jones, the package would have been sent to Jones Street.  After that, I received no immediate response.  About 2 days later, "I got another message saying the package has been apologies." The last PAYPAL complaint was mysteriously closed..... TRUE STORY.

It's not over though.  The package still hasn't arrive from across the country yet. I've got my fingers crossed.  Hopefully it will be here soon.  This whole experience has worn me out. Although, I will be returning the buyers money...the good thing about it is that I am doing it on my own terms. This was actually my first time dealing with a dispute and a chargeback. Although I was irritated by the whole process, I remained professional with the buyer.  PAYPAL and eBay are not just going in and and removing the money from my account.  I think that is the only positive thing that I have gotten from this experience.

Have you ever been on the winning side of PAYPAL??

1 comment:

  1. Returns in general are a pain but returns like the one your describing here are my nightmare. Good luck !